{"id":4580,"date":"2025-11-24T08:02:17","date_gmt":"2025-11-24T01:02:17","guid":{"rendered":"https:\/\/ppg.upgripnk.ac.id\/?page_id=4580"},"modified":"2025-11-24T21:10:26","modified_gmt":"2025-11-24T14:10:26","slug":"sop-prosedur-pelayanan-masalah-akademik","status":"publish","type":"page","link":"https:\/\/ppg.upgripnk.ac.id\/?page_id=4580","title":{"rendered":"SOP &#8211; Prosedur Pelayanan Masalah Akademik"},"content":{"rendered":"<style>\n    \/* Basic reset *\/<br \/>    * { box-sizing: border-box; }<br \/>    body { font-family: system-ui, -apple-system, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial; margin: 20px; color: #111; background:#f7f8fa; }<br \/>    .container { max-width: 900px; margin: 0 auto; background: #fff; padding: 20px; border-radius: 10px; box-shadow: 0 6px 20px rgba(20,20,30,0.06); }<br \/>    h1 { font-size: 1.3rem; margin-bottom: 4px; }<br \/>    p.meta { color: #555; margin-top: 0; margin-bottom: 18px; }<\/p>\n<p>    \/* Accordion *\/<br \/>    .accordion { border-top: 1px solid #e6e9ee; }<br \/>    .item { border-bottom: 1px solid #e6e9ee; }<br \/>    .item button.header {<br \/>      width: 100%;<br \/>      text-align: left;<br \/><span style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><br \/>      padding: 14px 16px;<br \/>      font-size: 1rem;<br \/>      border: none;<br \/>      background: transparent;<br \/>      display:flex;<br \/>      align-items:center;<br \/>      justify-content:space-between;<br \/>      cursor: pointer;<br \/>    }<br \/>    .item button.header:hover { background: rgba(0,0,0,0.02); }<br \/>    .chev { transition: transform .22s ease; }<br \/>    .chev.open { transform: rotate(90deg); }<\/p>\n<p>    .panel { padding: 0 16px 16px 16px; display: none; animation: fade .18s ease; }<br \/>    .panel.open { display: block; }<\/p>\n<p>    ul { margin: 8px 0 12px 20px; }<br \/>    li { margin-bottom: 6px; }<\/p>\n<p>    \/* small helper *\/<br \/>    .muted { color: #666; font-size: 0.95rem; }<br \/>    @keyframes fade { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: none; } }<\/p>\n<p>    \/* responsive *\/<br \/>    @media (max-width:600px){<br \/>      body { margin: 12px; }<br \/>      .container { padding: 14px; }<br \/>    }<br \/>  <\/style>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/drive.google.com\/file\/d\/1nNIkhSRYNML21AWHB9az5VHSL5KuyHPZ\/view?usp=sharing\">Download SOP Masalah Akademik<\/a><\/strong><\/p>\n<div class=\"container\" aria-live=\"polite\">\n<h1>Prosedur Pelayanan Masalah Akademik<\/h1>\n<p class=\"meta muted\">Ringkasan langkah-langkah untuk pengajuan dan penyelesaian pengaduan akademik di PPG.<\/p>\n<div class=\"accordion\" role=\"region\" aria-label=\"Prosedur Pelayanan Masalah Akademik\">\n<p><!-- 7.1 --><\/p>\n<div class=\"item\"><button id=\"h71\" class=\"header\" aria-expanded=\"false\" aria-controls=\"p71\"><br \/>\n7.1 Pengajuan Pengaduan<br \/>\n<span class=\"chev\" aria-hidden=\"true\">\u25b6<\/span><br \/>\n<\/button><\/p>\n<div id=\"p71\" class=\"panel\" role=\"region\" aria-labelledby=\"h71\">\n<p class=\"muted\">Langkah pengajuan oleh mahasiswa:<\/p>\n<ul>\n<li>Mahasiswa mengisi formulir pengaduan akademik PPG (daring di portal PPG\/kampus atau formulir fisik).<\/li>\n<li>Lampirkan bukti pendukung (KHS, nilai tugas\/ujian, email korespondensi, laporan bimbingan, dsb.).<\/li>\n<li>Submit formulir ke Biro Akademik PPG.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- 7.2 --><\/p>\n<div class=\"item\"><button id=\"h72\" class=\"header\" aria-expanded=\"false\" aria-controls=\"p72\"><br \/>\n7.2 Verifikasi &amp; Klasifikasi<br \/>\n<span class=\"chev\" aria-hidden=\"true\">\u25b6<\/span><br \/>\n<\/button><\/p>\n<div id=\"p72\" class=\"panel\" role=\"region\" aria-labelledby=\"h72\">\n<ul>\n<li>Biro Akademik menerima pengaduan dan mencatat dalam Register Pengaduan Akademik.<\/li>\n<li>Staf memeriksa kelengkapan data dan bukti.<\/li>\n<li>Klasifikasikan pengaduan berdasarkan jenis: nilai, bimbingan, integritas, dsb.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- 7.3 --><\/p>\n<div class=\"item\"><button id=\"h73\" class=\"header\" aria-expanded=\"false\" aria-controls=\"p73\"><br \/>\n7.3 Penugasan Kasus<br \/>\n<span class=\"chev\" aria-hidden=\"true\">\u25b6<\/span><br \/>\n<\/button><\/p>\n<div id=\"p73\" class=\"panel\" role=\"region\" aria-labelledby=\"h73\">\n<ul>\n<li>Kasus nilai\/penilaian \u2192 ditugaskan ke dosen pengajar atau koordinator mata kuliah.<\/li>\n<li>Kasus bimbingan \u2192 diserahkan ke pembimbing akademik.<\/li>\n<li>Kasus integritas \u2192 diteruskan ke Tim Integritas Akademik (jika ada).<\/li>\n<li>Kasus serius\/kompleks \u2192 dibentuk tim penyelesaian akademik (staf + wakil akademik + dosen terkait).<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- 7.4 --><\/p>\n<div class=\"item\"><button id=\"h74\" class=\"header\" aria-expanded=\"false\" aria-controls=\"p74\"><br \/>\n7.4 Mediasi \/ Investigasi<br \/>\n<span class=\"chev\" aria-hidden=\"true\">\u25b6<\/span><br \/>\n<\/button><\/p>\n<div id=\"p74\" class=\"panel\" role=\"region\" aria-labelledby=\"h74\">\n<ul>\n<li>Tim penyelesaian mengundang pertemuan antara mahasiswa dan pihak terkait (dosen\/pembimbing).<\/li>\n<li>Diskusi fokus pada klarifikasi fakta, penyebab masalah, dan opsi penyelesaian.<\/li>\n<li>Hasil mediasi didokumentasikan dalam notulen dan rekomendasi tertulis.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- 7.5 --><\/p>\n<div class=\"item\"><button id=\"h75\" class=\"header\" aria-expanded=\"false\" aria-controls=\"p75\"><br \/>\n7.5 Keputusan &amp; Rekomendasi<br \/>\n<span class=\"chev\" aria-hidden=\"true\">\u25b6<\/span><br \/>\n<\/button><\/p>\n<div id=\"p75\" class=\"panel\" role=\"region\" aria-labelledby=\"h75\">\n<ul>\n<li>Tim menyusun rekomendasi tertulis (mis. revisi nilai, remedial, perubahan bimbingan, peringatan integritas, dsb.).<\/li>\n<li>Keputusan disahkan oleh Koordinator PPG atau Wakil Rektor Akademik.<\/li>\n<li>Mahasiswa dan dosen\/pembimbing menerima salinan keputusan.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- 7.6 --><\/p>\n<div class=\"item\"><button id=\"h76\" class=\"header\" aria-expanded=\"false\" aria-controls=\"p76\"><br \/>\n7.6 Tindak Lanjut<br \/>\n<span class=\"chev\" aria-hidden=\"true\">\u25b6<\/span><br \/>\n<\/button><\/p>\n<div id=\"p76\" class=\"panel\" role=\"region\" aria-labelledby=\"h76\">\n<ul>\n<li>Biro Akademik melaksanakan keputusan (mis. mengubah nilai, mengatur remedial, dsb.).<\/li>\n<li>Mahasiswa, pembimbing, dan dosen menindaklanjuti sesuai keputusan.<\/li>\n<li>Dokumentasi pengaduan, mediasi, dan keputusan disimpan dalam arsip Biro Akademik.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- 7.7 --><\/p>\n<div class=\"item\"><button id=\"h77\" class=\"header\" aria-expanded=\"false\" aria-controls=\"p77\"><br \/>\n7.7 Evaluasi &amp; Pelaporan<br \/>\n<span class=\"chev\" aria-hidden=\"true\">\u25b6<\/span><br \/>\n<\/button><\/p>\n<div id=\"p77\" class=\"panel\" role=\"region\" aria-labelledby=\"h77\">\n<ul>\n<li>Setiap semester, Biro Akademik menyusun laporan statistik pengaduan: jumlah, jenis kasus, waktu penyelesaian, hasil.<\/li>\n<li>Laporan disajikan ke Koordinator PPG \/ Wakil Rektor Akademik untuk evaluasi.<\/li>\n<li>Berdasarkan evaluasi, SOP dapat direvisi untuk meningkatkan efektivitas pelayanan.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- Footer note --><\/p>\n<p class=\"muted\" style=\"margin-top: 18px;\">\n<\/div>\n<p><script>\n    \/\/ Accordion behaviour (accessible)\n    document.querySelectorAll('.accordion .item').forEach(function(item){\n      var btn = item.querySelector('.header');\n      var panel = item.querySelector('.panel');\n      var chev = item.querySelector('.chev');<\/p>\n<p>      btn.addEventListener('click', function(){\n        var expanded = btn.getAttribute('aria-expanded') === 'true';\n        \/\/ close all siblings\n        document.querySelectorAll('.accordion .item').forEach(function(it){\n          it.querySelector('.header').setAttribute('aria-expanded','false');\n          it.querySelector('.panel').classList.remove('open');\n          it.querySelector('.chev').classList.remove('open');\n        });\n        \/\/ toggle this one\n        if(!expanded){\n          btn.setAttribute('aria-expanded','true');\n          panel.classList.add('open');\n          chev.classList.add('open');\n        } else {\n          btn.setAttribute('aria-expanded','false');\n          panel.classList.remove('open');\n          chev.classList.remove('open');\n        }\n      });\n    });\n  <\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Download SOP Masalah Akademik Prosedur Pelayanan Masalah Akademik Ringkasan langkah-langkah untuk pengajuan dan penyelesaian pengaduan akademik di PPG. 7.1 Pengajuan Pengaduan \u25b6 Langkah pengajuan oleh mahasiswa: Mahasiswa mengisi formulir pengaduan akademik PPG (daring di portal PPG\/kampus atau formulir fisik). Lampirkan bukti pendukung (KHS, nilai tugas\/ujian, email korespondensi, laporan bimbingan, dsb.). Submit formulir ke Biro Akademik PPG. 7.2 Verifikasi &amp; Klasifikasi \u25b6 Biro Akademik menerima pengaduan dan mencatat dalam Register Pengaduan Akademik. Staf memeriksa kelengkapan data dan bukti. Klasifikasikan pengaduan berdasarkan jenis: nilai, bimbingan, integritas, dsb. 7.3 Penugasan Kasus \u25b6 Kasus nilai\/penilaian \u2192 ditugaskan ke dosen pengajar atau koordinator mata kuliah. Kasus [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-4580","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/4580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4580"}],"version-history":[{"count":7,"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/4580\/revisions"}],"predecessor-version":[{"id":4606,"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/4580\/revisions\/4606"}],"wp:attachment":[{"href":"https:\/\/ppg.upgripnk.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}